Shipping policy

At Motion Auto, we are committed to delivering a seamless and reliable shopping experience by ensuring that all orders are processed and shipped in a timely and efficient manner; all orders are typically processed within one to three (1–3) business days, excluding weekends and public holidays, after which they are dispatched using trusted global shipping partners, and while we proudly offer complimentary free shipping on all orders with no hidden fees, delivery timeframes generally range between five (5) to twenty-five (25) business days depending on the destination, noting that such timeframes are estimates and may be affected by factors beyond our control including customs clearance procedures, international logistics delays, high demand periods, or carrier disruptions; we ship to most countries worldwide and customers may be required to pay applicable customs duties, import taxes, or local handling fees as determined by their country’s regulations, for which Motion Auto assumes no responsibility; once an order has been shipped, customers will receive a confirmation email containing tracking information, although tracking updates may take a few days to reflect accurately, and in certain cases, orders containing multiple items may be fulfilled in separate shipments to expedite delivery, meaning items may arrive at different times; customers are solely responsible for ensuring that all shipping information provided at checkout is accurate and complete, as we cannot guarantee address modifications once an order has been processed or dispatched, and Motion Auto shall not be held liable for orders delivered to incorrect addresses supplied by the customer; while we strive to ensure every order arrives safely, if a package is lost, damaged, or marked as delivered but not received, customers are required to contact us within thirty (30) days of the delivery date with their order details so that we can promptly investigate and provide an appropriate resolution; for any shipping-related inquiries or assistance, customers may contact our support team at support@motionauto.com, and we aim to respond within twenty-four (24) business hours.